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RSM managed application services for Oracle NetSuite

Maximize the value of your NetSuite investment with RSM’s helpdesk support

Throughout managed application services we support NetSuite customers in Poland on an as-needed basis. Our dedicated team is staffed with NetSuite-certified accounting professionals able to rapidly track, escalate and solve your organization’s NetSuite incidents and questions. We have a strong business knowledge of third-party products that can be integrated with NetSuite. Our helpdesk support enable your technology to work as intended, increasing productivity and empowering your organization to move forward with confidence.

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Benefits of RSM’s managed application services for Oracle NetSuite

  • Allows customer to focus on core competencies
  • Provides right sized administration services to meet business needs
  • Provides a flexible & expandable support system
  • Can support all NetSuite related tasks
  • Access to experienced NetSuite consultants leveraging experiences from expansive RSM client base
  • Access to entire RSM National NetSuite team & developers
  • Provide predictable costs

Overview of RSM’s managed application services for Oracle NetSuite

Several different levels of managed application support are available to fit your budget and overall managed services expectations. Nevertheless, RSM will provide unlimited support for the following in every support options:

Break/fix system issues:

  • System errors preventing business operations not due to customization
  • Defects or issues for NetSuite support requiring assistance
  • Period close issues due to NetSuite generated errors

Limited assistance:

  • NetSuite Help and SuiteAnswers guidance and translating terminology
  • General Ledger (GL) impact explanations
  • Features and preference impact assistance

Basic Support:

  • Case Management provided on fixed-fee cost basis (annual contract)
  • Standard Support hours with agreed upon response times, Mon through Fri
  • An advanced ticketing system for lightning-fast responsiveness
  • Access to our live onshore 24/7 response team
  • 24/7 web portal access
  • Access to experienced NetSuite professionals

Standard Support:

  • All above Support offerings, plus
  • Software Licensing 
  • Dedicated Account Management
  • Quarterly Reviews of NetSuite System to determine efficiency gains, configuration changes or functionality

Premium Support:

  • All above Support offerings, plus
  • Knowledge and assistance with third-party products
  • NetSuite phased product upgrade analysis twice per year
  • Multilevel Service-Level Agreement (SLA)
  • Administrative services

Look at details of Standard and Premium support services:

Quarterly Reviews of NetSuite System
Quarterly reviews with your team to determine efficiency gains, configuration changes or functionality adds

Knowledge and assistance with third-party products
Support for additional applications and NetSuite integration systems

Dedicated Account Management
Dedicated Account Manager responsible for the provided services and the quality of customer service.

NetSuite phased product upgrade analysis twice per year
Creation of initial testing scripts, updating testing scripts periodically, testing phased product upgrade and providing results

Multilevel Service-Level Agreement (SLA)
This agreement can support a business's customer growth and facilities the incidents with a superior level of user satisfaction. The service requests can be resolved even in a single phone call with a designated senior consultant.

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Administrative tasks
Add/subtract users, role maintenance, screen and form changes, dashboard maintenance, saved search creation, workflow, and report creation and maintenance, in particular:

  • Add or remove a user or log on issues
  • Maintain user security and permissions
  • Navigation assistance
  • Create a simple saved search (no formulas)
  • Layout custom or personal dashboard views
  • Review unutilized records and fields
  • Design release testing plan and monitor for users to execute release testing
  • Inactivate fields or records Client has identified as obsolete
  • Simple native NetSuite how-to training
  • Create a custom view
  • Create and maintain reports
  • Create and maintain workflows
  • Creating and maintain custom fields or records
  • Creating and maintain dashboards
  • Form changes
  • CSV error assistance
  • Managing accounting periods
  • Creating CSV import templates
  • Subsidiary, GL accounts and classification management
Check, how our team of strategic advisors and experienced technology professionals can optimize your systems platform, complement your staff with technical skills, and deliver focused services and support for specific business applications.
Hubert SKRUKWA

Hubert SKRUKWA

Head of IT Consulting

+48 61 8515 766

 

Contact Hubert SKRUKWA